Privacy Policy

SOLUTIONS 4 U PRIVACY POLICY

(Version 1.0 – Effective as of 28 April 2026)

1. PURPOSE OF THIS POLICY

1.1 We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person.

1.2 Please read this policy carefully before using the website and the services or products it may offer.

2. WHEN DOES THIS POLICY APPLY?

2.1 You agree that this policy will apply when you access or use our website at www.solutions4uconsulting.co.za.

3. ACCEPTANCE AND CONSENT

3.1 You accept all the terms in this policy when you use our Website and consent to us collecting the personal information as referred to in this policy.

4. CHANGES TO THIS POLICY

4.1 We may change the terms of this policy from time to time in line with any changes that the law or our internal business operations require, without prior notice. It is your responsibility to consider the policy each time you use our website. If you do not agree with any terms of this policy, you must stop using our website.

5. PROTECTING YOUR PERSONAL INFORMATION AND COMPLIANCE

5.1 We will take the necessary steps to protect your privacy when you use our website, including compliance with the relevant Data Protection Laws (including the Protection of Personal Information Act, 4 of 2013 ("POPI") in South Africa; Regulation (EU) 2016/679 General Data Protection Regulation ("GDPR") and the Data Protection Act of 2018 and Privacy and Electronic Communications Regulations ("UK GDPR") in the United Kingdom.

6. WHAT IS PERSONAL INFORMATION?

6.1 If we refer to "personal information" or "information" in this policy, we mean personal information as defined in POPI or data as defined in GDPR and the UK GDPR, as may be relevant. It includes, for example, your full name, surname, email address, identity number, contact details, and location.

7. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

7.1 We collect information about you when you:

7.1.1 use our website; or

7.1.2 communicate with us by completing our contact form.

8. WHAT PERSONAL INFORMATION DO WE COLLECT?

8.1 The personal information we collect includes:

8.1.1 your first name(s);

8.1.2 surname;

8.1.3 business name;

8.1.4 phone numbers;

8.1.5 email address;

8.1.6 IP address;

8.1.7 project details; and

8.1.8 any other information which we reasonably need to perform our obligations in terms of the agreement with you when you purchase or use our services.

9. USE OF COOKIES

9.1 The website does not use tracking cookies or third-party analytics.

10. HOW WILL WE USE AND PROCESS YOUR PERSONAL INFORMATION?

10.1 We use your information to provide our website and services to you, generally for purposes of our relationship and for email marketing (see clause 13 below).

10.2 We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

10.3 We will only process adequate and relevant information to:

10.3.1 Perform in terms of our agreement;

10.3.2 Monitor and analyse our business;

10.3.3 Carry out market research, business and statistical analysis;

10.3.4 Comply with our regulatory or other obligations; and

10.3.5 Use your information for other purposes if the law allows for it, if you consent to it, or if it is in the public interest.

11. HOW YOUR PERSONAL INFORMATION IS STORED

11.1 We will store your personal information at Formspree (formspree.io), a US-based third-party service, where it is transmitted to the responsible party via email. The website is hosted on Vercel's global CDN infrastructure. Industry-standard HTTPS/TLS encryption is applied to all data in transit, using industry-standard security measures to protect your information.

11.2 We will keep your personal information until you direct us, or we are directed by the law, to delete your data.

12. MARKETING

12.1 We would like to send you information about the products of ours that we think you might like.

12.2 If you have agreed to receive marketing, you may always opt-out at a later date.

12.3 You have the right at any time to stop us from contacting you for marketing purposes or giving your personal information to any of our affiliates.

12.4 If you no longer wish to be contacted for marketing purposes, please follow the instructions on the marketing material you receive from us to opt out.

13. YOUR RIGHTS

13.1 We would like to make sure that you are fully aware of all your personal information protection rights.

13.2 Every user is entitled to the following:

13.2.1 The right to access – You have the right to request us for copies of your personal information.

13.2.2 The right to rectification – You have the right to request that we correct information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

13.2.3 The right to erasure – you have the right to request that we erase your personal information, if the law allows us to do so.

13.2.4 The right to restrict processing – you have the right to request that we restrict the processing of your personal information under certain circumstances.

13.2.5 The right to object to processing – you have the right to object to us processing your personal information under certain circumstances.

13.2.6 The right to information portability – You have the right to request that we transfer your personal information that we have collected to another organisation, or directly to you, under certain circumstances.

13.3 If you make a request, we have one month to respond to your request. Please direct any requests to us as follows:

13.3.1 Contact page available on the website.

13.3.2 Email address: nelsa.martins@solutions4you.co.za

14. SHARING OF PERSONAL INFORMATION

14.1 We will keep your personal information confidential and only share it with others in terms of this policy if you consent to it, or if the law requires us to share it.

14.2 We have trusted relationships with carefully selected third parties who perform services for us. All these service providers have a contract with us in terms whereof they have a legal obligation to secure your personal information and to use it only in a way that we permit. In general, we may share your information with our affiliates, third-party service providers, payment gateways, regulatory and governmental authorities or tax authorities (if they request us to do so), and any other third party if the law requires us to share it.

14.3 We may transmit or transfer personal information outside of the jurisdiction you are residing in to a foreign country.

15. KEEPING INFORMATION UP TO DATE AND RETENTION

15.1 We will aim to keep the personal information we collect as accurate, complete and up-to-date as is necessary for the purposes of this policy.

15.2 We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless retention of the record is required or authorised by law; or you have consented to the retention of the record.

16. HOW TO CONTACT US

16.1 If you have any questions about our privacy policy, or the information we have on you, or you would like to exercise one of your rights, please contact us via email at nelsa.martins@solutions4you.co.za or through the contact form on the website.

17. COMPLAINTS AND SECURITY BREACH

17.1 We will report any security breach to the relevant authority (depending on the jurisdiction) and the individuals or companies involved.

17.2 If you want to report any concerns about our privacy practices or if you suspect any breach regarding your information, kindly notify us by sending an email to nelsa.martins@solutions4you.co.za.

17.3 Should you wish to report a complaint or if you feel we have not addressed your concern in a satisfactory manner, you may contact the relevant authority or seek legal advice.